Feast & Fettle is hiring a part time Member Services Specialist to join our team in Pawtucket, RI.

This is a part-time, in-office role with a Friday–Monday schedule. Part-time shifts are six hours, and fall mid-day (for example, 9am–3pm or 12pm–6pm).

What you’ll do

As a Member Services Specialist, you’ll be the voice of Feast & Fettle—delivering thoughtful, helpful support to the members who count on us every week. You’ll respond to inquiries across multiple channels (phone, email, chat, social) and help solve real-time issues with care and efficiency.

You’ll bring kindness and clarity to every interaction, whether it’s answering a menu question, tracking a delivery, or resolving a concern. You’ll work closely with teams across Culinary Ops, Fulfillment, and Logistics to ensure our service lives up to the standard our members expect.

This is a fast-paced, high-volume role where empathy, resourcefulness, and great communication skills matter. On delivery days especially, you’ll be a key link between our team and the members we serve—offering proactive solutions, creative problem-solving, and a warm, professional presence in every exchange.

What is Feast & Fettle?

Feast & Fettle is the fastest-growing meal delivery service in the Northeast—and that momentum comes from a team of smart, kind people who show up to build, not just keep up. We move with urgency, sweat the right details, and bring care to everything we touch.

What began in 2016 as a private chef’s side hustle has grown into a company serving thousands of households, with a mission that’s both simple and personal: to nourish everyday life. That mission shows up in every detail—from how we source ingredients and plan our weekly menus to the care in every delivery and the trust we build at our Members’ tables.

We care for our people the same way we care for our Members—with consistency, thoughtfulness, and an unending commitment to raising the standard. We invest in our team because we know: when you’re supported, you do your best work—and help us do ours.

What we’re looking for

You’re an empathetic, resourceful communicator who thrives in a customer-focused environment. You’re calm under pressure, a great multitasker, and know how to turn a tricky interaction into a positive experience.

You bring strong writing and phone skills and are comfortable using support tools and systems to help manage a high volume of interactions. You take ownership of your work, contribute positively to your team, and genuinely enjoy helping people.

Experience in customer service, hospitality, or support roles is strongly preferred—especially if you’ve worked in high-touch, concierge-style service environments. If you’ve supported an affluent customer base, worked in luxury hospitality, boutique retail, or similar—you’ll feel right at home here.

What you get:

$24/hr

Here, you’ll find meaningful part-time benefits that support your daily well-being, along with a safe, welcoming, and energized workplace culture committed to providing every team member the opportunity to thrive.

All employees enjoy a free Feast & Fettle membership—$160 worth of our fully prepared menu items every week. Part-time team members also accrue paid time off and receive a monthly wellness reimbursement you can use for anything that supports your well-being, from gym memberships to therapy copays