Feast & Fettle is seeking a strong people leader dedicated to operational excellence for the Operations Manager - Fulfillment position at our flagship Distribution Center in Rhode Island. Our operations team leads by example, promotes accountability with empathy, and works across departments to get the job done—better every week. This is an opportunity to 

• Build a culture of high performance, not high pressure

• Create process with purpose—scalable, sustainable, and streamlined

• Prioritize clear communication and continuous improvement

What is F&F?

What began as a private chef’s business in 2016 has blossomed over the years into the Northeast’s leading premium, fully-prepared meal delivery service. And each day at Feast & Fettle, we pour love and care into preparing, packing, and personally delivering weekly menu items to our cherished Member base across the Northeast. Our mission is both simple and expansive: to nourish everyday life. This speaks to the quality of our food, our community engagement, and how our service gives Members the space needed to devote more energy to what matters most in their lives.

We believe accomplishing this mission begins with nourishing the lives of our employees. Among our benefits, all F&F employees enjoy a free meal plan, wellness and education stipends. We are committed to fostering a positive and empowering environment in which everyone brings their best selves to work, contributing to the continuous betterment of the company. And it’s our culture that really sets us apart from other organizations in the food & hospitality industry. Through reducing barriers folks may be showing up with, we work to provide meaningful growth opportunities for all.

By joining us at F&F, you become part of a transparent cross-department team centering joy and ambition—on an exciting growth trajectory which we engage with mindfulness and care. We grow in service of sustainable profitability, mutual support, and thorough maintenance of the superior quality our Members expect.

What You Own

As Operations Manager at the Rhode Island Distribution Center (“F1”), you’ll lead all Order Fulfillment operations at our East Providence facility, overseeing the teams and systems that receive, label, sort, and pack prepared menu items into weekly orders for our Member base in the Northeast. You’re responsible for ensuring our Members receive every meal—complete, correct, and on time.

Reporting to the Director of Distribution Operations, you’ll oversee multiple shifts and team leads across six operating days, managing people, product flow, and performance. You’ll be hands-on in the operation and also strategic in how we scale.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop Fulfillment teams across shifts to meet performance expectations

• Foster a positive, collaborative environment that supports team growth and accountability

• Own shift-level KPIs including labor, accuracy, and throughput

• Champion our culture by partnering with the People Team on hiring, training, employee experience, and performance

Fulfillment Operations

• Oversee all product movement from receiving through Member delivery

• Facilitate and oversee all distribution to our remote fulfillment centers across the Northeast

• Ensure proper labeling, sorting, and order fulfillment to our standards

• Manage inventory of Fulfillment-specific supplies and tools

• Collaborate with internal teams to ensure product availability and schedule alignment

Continuous Improvement

• Evaluate workflows and equipment to optimize space, labor, and tooling

• Identify and implement operational improvements with measurable impact

• Leverage technology to enhance tracking, communication, and process visibility

Cross-Functional Collaboration

• Work in close partnership with Production, Logistics, FSQA, and Customer Experience

• Address fulfillment issues at the root cause and develop preventative solutions

• Communicate priorities clearly to floor teams and department stakeholders

What Success Looks Like

• Every order leaves our distribution center complete and on time

• Fulfillment teams are staffed, supported, and hitting their targets

• Operational processes are scalable, documented, and continuously improving

• Fulfillment issues are addressed quickly and solved at the systems level

What You Bring

• Experience leading frontline teams in a high-volume, fast-paced operation

• A knack for systems thinking and process improvement

• Comfort navigating ambiguity in a fast-growing company

• Attention to detail and a standard for excellence

• Energy, urgency, and a sense of humor

• Strong communication and comfort using tools and tech

What You Get

• Salary: Competitive and commensurate with experience

• Schedule: Variable based on business needs, generally Saturday–Wednesday, covering peak fulfillment and delivery days

Benefits 

Our benefits are built to nourish your growth, well-being, and everyday experience—just like our service does for our Members.

• Free Feast & Fettle Meal Plan ($160/week): All F&F team members enjoy the benefit of the same high-quality nourishment we deliver to our Members.

• Health, Dental & Vision Insurance (70% company-paid): Comprehensive care that’s accessible and affordable.

• Paid Time Off (accrued): Encouragement to rest and recharge, with time that grows as your tenure does.

• 401(k): Invest in your future with a retirement plan that supports your long-term goals.

• Wellness Stipend ($50/month): Use it for what fills your cup—gym memberships, mental health apps, etc.

• Professional Development Stipend ($1,000/year): Level up your skills with courses, conferences, or certifications that keep you learning.

• Paid Parental Leave: Support during life’s biggest transitions—family comes first here.