Feast & Fettle is seeking a Member Services Specialist to join our fantastic team in East Providence, Rhode Island. You’ll join the customer experience fanatics on our member support crew, ensuring our Feast & Fettle members want to shout from the rooftops about their 5 star experience with our service.

This opening is for a Sunday-Thursday, in-office work week. Typical schedule:

• Sunday and Monday: 8am-4pm

• Tuesday and Wednesday: 12pm-8pm

• Thursday: 10am-6pm

What is Feast & Fettle?

Feast & Fettle started as a private chef’s business in 2016, and has since scaled into the Northeast’s leading premium, fully-prepared meal delivery service. Our mission is to nourish everyday life.

Each day at our East Providence production kitchen, we freshly prepare, cook, and package our menu items, and then hand-deliver these high-quality meals from our weekly menus to our retail locations and our member base across the Northeast.

In joining us at F&F, you will work alongside a transparent, high-growth team filled with joyful, ambitious people. The culture at Feast & Fettle is what sets us apart from any other organization, and in particular from the common pitfalls of the food service industry. We commit every day to fostering a positive and empowering environment where we all are driven to bring our best selves to work and to make the company better each day. Feast & Fettle is also actively growing, and passionate about providing growth opportunities to our employees. 

What does a Member Services Specialist at F&F do?

• Listen to and address member concerns with kindness and care

• Respond to member inquiries across all channels: e-mail, live chat, social, phone

• Get creative in making our members’ day with personalized responses

• Team up with our Delivery Drivers and Production pros to resolve issues pronto, especially on delivery days when our carefully prepared meals are making their way to our member’s homes!

• Build up our treasure trove of FAQ knowledge

Our interview process includes a writing exercise to showcase your written customer service skills. If you’re up for the challenge, let’s chat!

What we’re looking for:

• 3+ years of service industry or customer-facing experience; you’re a pro at working directly with customers across multiple communication channels.

• Master of multi-tasking (Even if you were running the host stand with a line out the door at the hottest new brunch spot in town, you’re hard to fluster)

• A way with words, both spoken and written. Thoughtful, precise, and warm responses are the expectation for member communication.

• Off-the-charts phone skills 

• Empathy, patience, and compassion.

• Tech-savvy and quick to pick up new tricks

• Understanding and appreciation of the Feast & Fettle brand and member base.

• Bonus points for experience working with HubSpot and an affluent customer base

• Cool under pressure and a detail-oriented champ

• Positive and eager to be a team player

What you get:

Hourly wage: $24.00

Competitive benefit package including:

• Health Benefits (medical, dental, vision) - F&F covers 65 percent of employee premiums!

• Accrued vacation and sick time

• Free F&F weekly meal plan membership ($149 weekly value)

• 401k

• Wellness Reimbursement ($50/month)

• Education Reimbursement ($1,000/year)

• Company-issued MacBook

• Paid Parental Leave

• Access to staff social worker